Warranty Request & Policy

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Warranty Policy (only applicable items)

  1. please keep your purchase receipt safe with you which will be issued by WeOnn.com. The purchase receipt must be presented together with the warranty card when making a claim. If the receipt of purchase is not presented, then no claim would be entertain.
  2. Please make sure proper packing of product, to ensure that no damage occurs to product during transit, box of the product must be in the same condition as receive, and box must contain the following:
    1. Complete contents as received.
    2. Detail note regarding the issue.
    3. Invoice / Purchase receipt copy and warranty card.
  3. In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to and from WeOnn.com Branch. Whilst in transit the goods are at the owner’s risk.
  4. In the event if no identical Product is available for replace, WeOnn.com has the right to replace the product with a device of equal capacity, or offer the customer the choice of other products which can be upgraded also & incur an extra cost.
  5. This warranty is limited to defects in workmanship or parts. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover refurbished items.
  6. This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.
  7. The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the Product.
  8. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, miss-adjustment of customer controls, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.
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